1. TERMS & CONDITIONS OF WEBSITE PURCHASES

These are the Standard Conditions of Sale applicable to products shown on the pages of our online store on shop.enkahnz.co.uk that you selected to purchase (the “Goods”).

The description of the Goods on our website does not constitute a contractual offer to sell the Goods. When an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.

The order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

2. SUMMARY ON BASIS OF SALE

A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you. By placing an order, you agree to us giving you confirmation of the Contract by means of an email with all information in it (e.g. the Order Confirmation).

 

You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

 

Any quotation is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier time.

No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer and Customer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g., by giving you rights as a business.

3. ORDER

3.1 You are responsible for ensuring the accuracy of the terms of any order you submit and for giving us any necessary information relating to the Goods in sufficient time to enable us to perform our obligations in accordance with these terms.

3.2 No order shall be deemed to be accepted by us unless and until it is confirmed by email or in writing by us as having been despatched from our warehouse and payment has been made. We reserve the right to reject any order.

3.3 Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and, accordingly, we shall not be liable for such advice or recommendation.

4. PRODUCT AVAILABILITY AND DESCRIPTIONS

4.1 We take care to ensure that the illustration of colours are correct at the time of their publication. However, the representation of colours on your browser may vary from the actual colours.

4.2 All Goods are subject to availability and continuous development. Their specification can change and may differ from those outlined on this website or in any publication. Further, any representations of colour and / or texture on your browser may differ from the actual colour and / or texture. We reserve the right to remove or discontinue any item at any time.

5. ERRORS

Any typographical, clerical or other error or omission on any page of this website or in any sales literature, quotation, price list issued by us shall be subject to correction without any liability on our part.

6. PRICE

6.1 The price of the Goods will be the price set out on the relevant page of this website. We reserve the right to change the prices at any time. However, if we accept an order from you, the price for the Goods will be the price set out on the relevant page at the time the order for them is placed.

6.2 Prices for Goods on this website are shown in £ sterling (GBP) and are inclusive of UK VAT and shipping. You will be liable for any import duties and local sales taxes that may be levied in the country of delivery. VAT at the prevailing UK rate will be added to orders that are to be delivered in the EU.

7. GUARANTEE

7.1 All Goods will have a 12-month warranty on them. Please contact the Sales Department at info@enkahnz.co.uk for further information

7.2 All Goods can be purchased with extra insurance for safety in mind and that the product reaches yourself without any damage

8. PAYMENT METHOD

8.1 Upon providing us with details of your chosen payment card and submitting an order, you confirm that you are authorised to use the payment card to pay for Goods on the order and authorise us to deduct from the payment card the full price of the Goods and all other payments due such as delivery charges.

8.2 Where Goods are returned to us in accordance with these terms, we will credit the payment card with the appropriate amount in £ sterling (GBP) and, where applicable this will be converted to your home currency at the rate prevailing on the date of the refund by your payment card provider. Enkahnz accepts no liability for exchange rate fluctuations between the time of your original order and your refund.

9. DELIVERY

9.1 The Goods will be delivered to the address shown for delivery on your order form. Items ordered together might not be despatched together due to constraints of packing or availability.

9.2 We will aim to dispatch Goods within 48 working hours from us receiving your payment for the Goods.

9.3 Whilst every effort is made to deliver the Goods in accordance with the time-scales set out, we do not accept any liability for late delivery of the Goods.

9.4 Check for damages before claiming and signing for Goods. If any problems found, you may reject the Goods and have it sent back to us. Email info@enkahnz.co.uk with images of damage and we will process a refund or exchange the Goods for you

10. DELIVERY CHARGES

10.1 In addition to the price of the Goods, a delivery charge will be payable as follows:

10.2 The cost of postage and packing per order will vary according to the delivery destination and will be calculated at the checkout. The delivery charge includes UK VAT (which will be added to appropriate EU and International orders) and all other local taxes and duties, which you shall be responsible for.

11. CANCELLATIONS

 

11.2 You are not entitled to cancel orders for Goods that have been personalised or made-to-order, or which are damaged after delivery (except where the goods are faulty).

11.3 You are responsible for the return delivery costs.

12. RETURN OF FAULTY OR INCORRECT GOODS

12.1 If your item appears to be defective, faulty or incorrect please contact the Sales Department prior to returning, email info@enkahnz.co.uk and we will advise how to proceed with the issue

12.2 Risk of damage to, or loss of, any Goods will pass to you when the Goods have been dispatched and on route to you.

12.3 You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

13. RETURNS PROCESS

13.1 To register your return with us, please contact our sales department at email info@enkahnz.co.uk, for further instructions and a returns number.

13.2 Once we have received and inspected the Goods, we will make the refund using the same means of payment as you used for the original transaction. If an electronic refund is not possible, we will process your refund by cheque. All refunds shall be made in £ sterling (GBP).

13.3 Please note that original delivery charges and any costs incurred to return your order will only be refunded in instances where the Goods are accepted to be faulty or incorrect. However, please note that we will not accept liability for any returns shipping costs you incur which our Parts Department have not previously agreed in writing to cover.

13.4 Please allow up to 14 days from us receiving your returned Goods for your refund to be processed.

13.5 For your protection we recommend using a tracked delivery service in order to return any Goods to us as we will not be responsible for returned Goods that are lost or damaged in transit.

13.6 YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY THESE TERMS.

14. INFORMATION ABOUT US AND HOW TO CONTACT US

14.1 We are a company registered in England and Wales.

14.2 If you have any questions or if you have any complaints or would like to get in touch for any other reason, please contact us by telephoning our customer service team on 01274 735999 or by e-mailing us at info@enkahnz.co.uk.

15. PERSONAL INFORMATION

15.1 We will use the personal information you provide to Us, in accordance with our Privacy Policy and in compliance with the applicable laws relating to data, in order to:

 

(a) provide the Goods

 

(b) process your payment for such Goods

 

(c) inform you about similar products or services that Enkahnz has to offer.

 

15.2 You agree that we may pass your personal information to credit reference agencies and that they may keep a record of any search that they do.

15.3 We will not give your personal data to any other third party without your consent.

16. GOVERNING LAW

These Terms shall be governed by English law and we both agree to the exclusive jurisdiction of the English courts.

 

17. ALTERNATIVE DISPUTE RESOLUTION (‘ADR’)

ADR is a process where an independent body considers the facts of a dispute and seeks to resolve it without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the ADR provider we use. You can submit a complaint to the European Commission Online Dispute Resolution platform.

 

17. VARIATION

We reserve the right to vary and/or amend these Terms and Conditions from time to time and shall publish the updated version on our website.